Our Privacy Policy

dafabet bd is an online betting and gaming platform that provides services to users in Bangladesh. This privacy policy ("Policy") applies to our website, mobile application, and all related services.

By using our platform and accepting the terms set out in this policy, you are considered to have agreed to this privacy policy. You are advised to read the full policy carefully before using our services. This policy works alongside our Terms and Conditions, and it is recommended that both documents be read together.

dafabet bd treats the protection of user information as its highest priority. We believe that data privacy is a fundamental right, and earning the trust of our platform's users is our primary goal.

The following types of information may be collected when you register and use services on the dafabet bd platform:

2.1 Personally Identifiable Information

• Full name and date of birth
• National ID card or passport number (for identity verification)
• Email address and mobile number
• Current address
• General information about occupation and income (where required)

2.2 Account and Transaction Information

• Username and account preferences
• Deposit and withdrawal history
• Transaction details made via bKash, Nagad, Rocket, Upay, or bank transfer
• Betting and game history

2.3 Technical Information

• IP address and geographic location
• Device type, operating system, and browser information
• Site access time, session duration, and navigation patterns
• Cookie identification data

dafabet bd may collect user information in the following ways:

3.1 Direct Collection

Information you provide directly during account registration, login, deposit or withdrawal processes, and when contacting customer support.

3.2 Automatic Collection

When you use our website or application, certain technical information is collected automatically through cookies, log files, and similar technologies.

3.3 Through Third Parties

Information received from payment processors and identity verification services, which is used to ensure the quality of our services and to prevent fraud.

Collected information is used only for the following legitimate purposes:

1. Account Management: To create, verify, and keep your account secure.
2. Service Delivery: To successfully carry out betting, gaming, and payment services.
3. Security: To detect and prevent fraud, money laundering, and other unauthorized activities.
4. Customer Support: To improve the quality of support provided via 24/7 live chat and email.
5. Communications: To send account-related notifications, security alerts, and service update information.
6. Analysis and Improvement: To analyze and improve the user experience on the platform.
7. Legal Obligations: To maintain records required under applicable laws and regulations.

If your information needs to be used for any purpose beyond those stated above, you will be informed in advance and your consent will be sought where applicable.

dafabet bd applies industry-standard security measures to protect user information. The key elements of our security framework are:

5.1 Technical Security Measures

• All data transfers are secured through SSL (Secure Socket Layer) encryption.
• Sensitive information stored on servers is kept in encrypted form.
• Regular security audits and vulnerability assessments are conducted.
• An automated monitoring system is in place for suspicious activity.

5.2 Retention Period

Your information is retained for as long as your account remains active. Even after account closure, some information may be retained for a set period to meet legal obligations. Once that period has passed, the information will be securely deleted or anonymized.

5.3 Password and Account Security

Always keep your account password confidential and do not share it with anyone. dafabet bd will never ask for your password directly by phone call or email. Do not share OTP codes with any third party.

dafabet bd never sells your personal information for commercial purposes under any circumstances. However, information may be shared with specific third parties in the following limited situations:

6.1 Payment Processors

The necessary information is shared with the relevant payment providers to process transactions via bKash, Nagad, Rocket, Upay, and bank transfer. These providers may use this information only for the purpose of processing transactions.

6.2 Service Providers

We rely on trusted third parties for technical services such as software maintenance, cloud storage, and customer support platforms. Strict data protection agreements are in place with these parties.

6.3 Legal Requirements

Information may need to be disclosed in response to a court order, a lawful request from a law enforcement authority, or as required by applicable law. In such cases, dafabet bd will not provide any information beyond what is legally required.

6.4 Business Transfers

User information may be transferred in the event of a business merger or acquisition. However, the new entity will be required to ensure the same or a higher level of protection as set out in this privacy policy.

Cookies are small text files stored in your browser. dafabet bd uses cookies for the following reasons:

7.1 Types of Cookies and Their Purpose

• Essential Cookies: To maintain login sessions and ensure the core functionality of the platform. The site cannot function properly without these.
• Functional Cookies: To remember your preferred language, display settings, and other personalized preferences.
• Analytics Cookies: To monitor platform usage and improve service quality. This information is generally collected in anonymous form.
• Security Cookies: To detect fraudulent activity and unauthorized access.

7.2 Cookie Control

You can manage cookies through your browser settings. However, disabling essential cookies may mean that some features of the platform are no longer available to you.

As a user of the dafabet bd platform, you have the following rights:

8.1 Right to Know

You have the right to know what information we hold about you. Contact our support team to request this information.

8.2 Right to Correction

If any information stored in your account is incorrect or incomplete, you have the right to request that it be corrected. Some information can be updated directly from your account settings.

8.3 Right to Request Deletion

In certain circumstances, you have the right to request that your personal information be deleted. However, information that is necessary to meet legal obligations may not be deletable.

8.4 Right to Object to Processing

You have the right to object to your information being processed for specific purposes. However, in some cases this objection may not be accepted if there is a lawful basis for processing the information.

8.5 Right to Opt Out of Communications

You have the right to request that we stop sending you marketing communications (if applicable). Contact our support team regarding this. To learn more about responsible gambling, visit our Responsible Gaming page.

All services on dafabet bd are intended solely for individuals aged 21 and above. We actively prevent minors from registering and carry out age verification processes.

If we become aware that information belonging to a person under 21 is stored in our systems, the relevant account will be closed immediately and all associated information will be deleted.

You can find more details about our organization's policies and values on our About Us page.

10.1 Policy Changes

dafabet bd reserves the right to amend or update this privacy policy as needed. Users will be notified of any significant changes in advance via email or through a notice on the platform.

Continued use of the platform after any changes will be taken to mean that you agree to the updated policy. You are therefore advised to check this page regularly.

10.2 Contact Us

For any questions, concerns, or complaints regarding this privacy policy or your personal information, please contact our support team:

• Email: [email protected]
• Live Chat: 24/7 direct support — available in Bengali and English

Our support team will respond to your request as quickly as possible. For general questions, you can also check our FAQ section — answers to many common questions are available there.

10.3 Complaint Resolution

If you believe we have failed to protect your information, please contact us directly in the first instance. We will take your complaint seriously and work to resolve it promptly.